Multnomah County washer repair dispute ends with records exchange settlement

Erin Caldwell and Rose City Appliance Repair LLC resolved the dispute concerning a requested $285 refund arising from a washer repair through agreed settlement terms. The matter was identified as proceeding in the Small Claims Department, Circuit Court of the State of Oregon for Multnomah County.

The recorded settlement does not provide for a payment before the parties review documents. It also records that neither side admitted liability.

The parties agreed to exchange repair records and communications as corrective work. The record describes this exchange as the agreed next step in addressing the dispute.

The settlement's final terms state that there will be no settlement payment before document review. They further state that the agreement contains no admission of liability.

• Exchange repair records and communications.
• No payment before document review.
• No admission of liability.

Caldwell had sought a $285 refund, along with allowable filing costs, after reporting that the washer still had standing water following a repair visit. The record states that she texted the next morning after the March 6 visit that water remained after one load and later requested a full refund.

Rose City maintained that it had diagnosed a failed drain pump, replaced the pump on March 6, and conducted a drain test after the replacement. It said the later drainage complaint could have more than one cause and that it offered a technician return visit and inspection without another service fee.

The record identifies as disputed whether the repair fully resolved the drainage issue and whether a refund was justified after the offer of a no-charge inspection. It does not record a judicial finding on either issue.

According to the case record, Rose City left a 30-day parts and labor warranty after the repair. The next morning, Caldwell reported standing water in the washer after one load.

The record lists several items as missing evidence: Caldwell's text message about standing water, documentation showing authorization for the drain-pump replacement, and records of the drain test and warranty terms.

The settlement records an exchange of documents and communications, but does not state that the repair was successful or unsuccessful, require a refund, or resolve liability. Its recorded effect is limited to the agreed document-review process and the parties' stated no-admission term.