Kettle refund dispute settles for €60 after disagreement over replacement

Lotte van Dijk and Noor Bakker settled their dispute over a kettle for a €60 refund, the amount Van Dijk had sought. The agreement resolves the claim without an admission of liability.

Van Dijk said the kettle continued heating after the water boiled. Bakker maintained that she had offered a replacement and should have had a fair opportunity to provide one before refunding the purchase price.

The settlement provides for a €60 refund and a full and final release limited to this claim. It records no admission of liability.

Van Dijk said she returned the kettle on 10 March and was offered a replacement, but was not told when she could collect a working one. She asked for her money back because she wanted a clear solution rather than an open-ended wait.

Bakker's position was that she took the kettle back and offered to replace it. She said a message on 11 March stated that a replacement would be ready on 14 March if Van Dijk changed her mind; Van Dijk did not reply to that later message.

Van Dijk argued that the record did not establish she had seen the later message. Bakker did not treat the lack of a reply as automatically absolving her of fault.

A receipt presented with Van Dijk's submission records a €60 kettle purchase on 4 March 2025. The purchase price was not disputed.

The record describes messages about the replacement offer and Van Dijk's preference for a refund. Whether she read the 11 March message, and whether a replacement was actually ready, remained uninvestigated.

The settlement resolves this claim without a recorded judicial finding on whether the replacement opportunity was fair or whether a refund was legally required.