Original in-game verdict

Background 1. This is a consumer dispute between Erin Caldwell and SunCitrus Meal Co. Erin says she tried to cancel a weekly subscription before a charge of $86.42 went through, and she asks for a refund of the charge and the filing fee. SunCitrus says its records show only that the cancellation flow was opened, not completed, and that the charge was processed under the subscription terms. 2. The court considers the parties’ submissions and the record items provided. The key materials are Erin’s screenshot showing a SunCitrus page headed “Cancel Subscription” at 8:14 p.m., SunCitrus’s account activity log showing “cancellation flow opened” at 8:12 p.m. and no entry for “subscription cancelled,” and the parties’ statements about the company’s cancellation and refund policy. Issues for determination 3. The first issue is whether Erin completed cancellation before the charge. Erin bears the burden on this issue because she asks the court to order a refund based on a timely cancellation. 4. The second issue is whether SunCitrus gave fair warning about cancellation and refunds. SunCitrus bears the burden on this issue because it relies on a policy that limits refunds if cancellation is not completed before the cutoff. 5. The third issue is whether the $86.42 charge and filing fee are the proper remedy. Erin bears the burden on the remedy because she asks for repayment. Submissions of the parties 6. Erin says she tried to cancel before the charge, and that SunCitrus still took $86.42 for a shipment she says she did not receive. She relies on her screenshot and argues that SunCitrus’s own log does not prove she finished the cancellation. She asks for a refund of the charge and the filing fee. 7. SunCitrus says its policy required cancellation to be completed by the weekly cutoff and that Erin did not complete it. SunCitrus relies on its account log showing the cancellation flow was opened but no completed cancellation was recorded. It also says refunds are not issued when the cancellation is not finished in time. Evidence and findings 8. Erin’s screenshot is real evidence of an attempt to cancel, but it is incomplete proof of completion. The visible portion shows a cancellation page, not a final confirmation message or completion button. That supports Erin’s story that she tried to cancel, but it does not prove the final step was finished. 9. SunCitrus’s account log is also relevant. It is a company-generated record that appears internally consistent and shows the cancellation flow was opened, with no entry for completed cancellation. That record supports SunCitrus’s position that the process was not finished. The court gives it weight, though it is still a business record produced by one side. 10. On the first issue, Erin has not carried the burden of proving completion of cancellation before the charge. The record shows an attempt, but not a completed cancellation. That issue is therefore not proven for Erin. 11. On the second issue, SunCitrus has not shown what warning Erin actually saw before subscribing or cancelling. The record contains SunCitrus’s description of its policy, but not the actual notice shown to Erin. Because the burden is on SunCitrus to prove fair warning, that issue is not proven for SunCitrus. 12. On the third issue, the requested remedy depends on the first two issues. Erin proved the amount charged, but not the key facts needed to show that a full refund is required. The record does not support ordering repayment of the charge and filing fee on the present evidence. Reasons 13. The court applies the basic rule that the side asking for relief must prove the facts needed for that relief. Erin needed to show more than an attempt to cancel; she needed proof that the cancellation was completed before the charge or that SunCitrus’s notice was so unclear that the charge should be undone. 14. The screenshot is helpful to Erin, but it is not enough by itself. It shows the cancellation page, not the final confirmation. The company log is also helpful to SunCitrus, but it does not answer the separate question of what warning Erin saw. The court therefore cannot treat either side’s account as fully established on the present record. 15. Fair notice matters in consumer cases, especially when a provider keeps money after a customer says she tried to cancel. But fair notice still has to be shown with some record of what the customer actually saw. SunCitrus did not provide that record here. 16. At the same time, a refund is a remedy that must match the proven harm. Because Erin did not prove completed cancellation, the court cannot say the charge was wrongly taken on this record. The evidence supports a disputed attempt, not a proven completed cancellation. Final order 17. Erin Caldwell’s request for a refund is denied on the present record. 18. Judgment is entered for SunCitrus Meal Co. on the claim for repayment of the $86.42 charge and the filing fee. 19. No money is awarded to either side on this record.